Privacy Policy
This Privacy Policy explains how RAFAELA ARMYRA ("we", "us", "our"), established at Mantinias 13, 104 41 Athina, Greece, collects, uses and protects personal data when you visit rafaelaarmyra.gr.
1. Information We Collect
Contact and order form data: When you complete our order or contact form, we collect your name, phone number (order form) or email address and message (contact form).
Cookies and analytics: We use cookies as described in our Cookie Policy. With your consent, analytics and advertising cookies may be set by third-party services.
Automatically collected data: Standard server logs may capture your IP address, browser type, referring URL and pages visited. This data is used for security and to ensure the site functions correctly.
2. How We Use Your Information
We use personal data to process and confirm your order by phone; to respond to enquiries submitted via the contact form; to improve the website based on aggregate analytics data (with consent); and to serve relevant advertising (with consent).
3. Legal Basis for Processing (UK GDPR)
We process personal data on the following legal grounds under UK GDPR Article 6: Contract - processing necessary to fulfil your order; Legitimate interests - security, fraud prevention, site improvement; Consent - analytics and marketing cookies, where you have opted in via our cookie banner.
4. Sharing and Disclosure
We do not sell your personal data. We may share data with: courier partners (name and address for delivery); IT service providers operating the website infrastructure; analytics and advertising platforms (Google, with your consent). All processors are contractually bound to process data only on our instructions.
5. Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Connections to this site use HTTPS encryption.
6. Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you; rectify inaccurate data; request erasure ("right to be forgotten"); object to or restrict processing; data portability; withdraw consent at any time (without affecting the lawfulness of prior processing). To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. International Transfers
Some third-party services we use (including Google Analytics) may transfer data outside the UK. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are in place.
8. Retention
Order-related data is retained for up to 6 years for accounting and legal compliance purposes. Contact form data is deleted within 12 months unless ongoing correspondence requires otherwise.
9. Children
This website is not directed at children under 16. We do not knowingly collect personal data from children.
10. Third-Party Services
This site may use Google Ads conversion tracking, Google Ads Remarketing and Google Analytics (subject to your cookie consent). These services may set cookies and collect data about your visit. They are governed by Google's privacy policy at policies.google.com/privacy. We also embed a Google Maps iframe on our contact page, which may set cookies from Google in accordance with your consent preferences.
11. Cookies
Full details of the cookies used on this site are set out in our Cookie Policy. You can manage your preferences at any time via the cookie settings panel.
12. Updates
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be indicated clearly.
13. Contact
RAFAELA ARMYRA · Mantinias 13, 104 41 Athina, Greece · [email protected] · +44 20 7946 0312